Häufig gestellte Fragen

Our collections are generally rather form-fitting and "slim" cut. We recommend that customers who are between two sizes or prefer a looser fit choose the larger size. Each garment is optimized for a consistent fitting model to ensure high consistency within our sizing.

Unsere Produkte werden aus hochwertigen, langlebigen Materialien hergestellt, die sorgfältig ausgewählt wurden, um Stil und Komfort zu vereinen. Wir legen großen Wert auf nachhaltige Stoffe, die unsere Qualitätsstandards erfüllen.

Yes, absolutely. Viscose is often underestimated, but it is a high-quality fiber that provides a particularly soft drape, silky sheen, and a comfortable feel against the skin – ideal for our sophisticated designs.

In our care instructions, you will find useful information on how to treat your favourite styles.

To maximize the lifespan of our clothing, we recommend following the care instructions on the label. Wash garments at low temperatures and avoid tumble drying to preserve shape and colour.

High-quality natural materials are sensitive to incorrect treatment. Please strictly follow the washing recommendations on the label or in our care guide.

An important note: hand washing is not always the best choice, as the water temperature is often underestimated. A gentle wash in the machine at an exact temperature is often safer.

In the interest of sustainability, we strongly advocate for repairs. We currently do not offer an in-house repair service, but we recommend specialized wool and darning consultants or professional tailors who can expertly mend holes or wear and tear, so you can continue to wear your favorite item for a long time.

It is important to us to package our products as environmentally friendly as possible. Our packaging consists of recyclable materials and is designed to be reusable. Whenever possible, we reuse our shipping packaging.

Quality is our top priority, which is why we select our production sites based on expertise: Our cotton products are manufactured in Europe, primarily in Portugal. We source some fabrics and yarns directly from Italy. For our cashmere products, we leverage the world-leading expertise and modern machinery of specialized companies in China to guarantee the best possible durability and feel.

Cashmere goats are native to the high plains of Inner Mongolia, home to the world's best raw material. Since the processing of these fine fibres requires highly specialized machines, we work with the most technically advanced companies on site.

No, slight pilling is normal with high-quality natural fibres at the beginning and is caused by friction. These can be easily removed with a special cashmere comb or an electric lint remover. After the first few washes, the fibres stabilise and pilling decreases.

Changes are generally no longer possible the moment an order is completed, as payment is triggered when the order is placed.

Feel free to place a second order, and we can include it in the package.

If a product is not needed after all, please send us an email, and we will amend the delivery note, and you will receive the credit to your account immediately.

We accept various payment methods, including credit cards, PayPal, ApplePay, GooglePay, ShopPay, and other local payment options shown at checkout.

We currently deliver within Germany and to other European countries (EU member states).

Yes, after completing your order, you will receive a confirmation email with all the details. If you do not receive it, please check your spam folder or contact our customer service.

No, you can also simply order as a guest at Kiefermann. However, a customer account offers you the advantage of being able to view your order history and securely save your data for future purchases.

If you have created a customer account, you can log in at any time and view the status under "My Orders." Guest orderers will receive all information and tracking details conveniently via email.

Delivery time within Germany is usually 2-5 working days, depending on your delivery location and item availability. Shipping to other European countries can take up to 8 days. In case of delays, we will inform you immediately by e-mail.

Yes, once your order has been dispatched, you will receive an email with a tracking number. You can use this to check the status of your delivery online at any time.

If you are not at home for delivery, your package will either be left in a safe place or another delivery attempt will be made. You can also specify an alternative delivery address if that is more convenient for you.

You can easily register your return via our customer portal on the website. The necessary information for this is included with every package. Please make sure to handle the goods with care and return them neatly folded – just as you would expect from us for high-quality items.

Within Germany, returns are generally free of charge for you.

However, to promote more conscious shopping and avoid unnecessary CO2 emissions, we no longer provide an automatic return label for frequent multi-returners. In this case, the return must be organized independently.

You can return unworn items within 14 days of receiving the goods. Please use our returns portal for this purpose.

Please return the ill-fitting item and place a new order for the correct size in the shop. This is the fastest way to receive the product you want.

Returns are usually processed within three business days of receipt. Once the return has been checked and approved, the credit will be issued on the same day. The refund will automatically be made to the payment method you selected when placing the order.