Terms of service

• § 1 General information The company Kiefermann GmbH (hereinafter referred to as “Kiefermann” or “we”) Rather Straße 131 47802 Krefeld Germany Telephone: +49 (0) 2151 964 590 Fax: +49 (0) 211 - 936 539 13shop@kiefermann.comAuthorized representative: Alexandra KiefermannSales tax identification number pursuant to § 27a of the German Sales Tax Act: DE 814973597Commercial register number: HRB 18084Register court: Krefeld (Return address: Kiefermann GmbH - Online Shop, Dießemer Bruch 114E, 47805 Krefeld, Germany) operates an online shop (hereinafter referred to as “Online Shop”) at the URL https://www.kiefermann.com and the associated subpages. All orders placed via the online shop as well as deliveries and services provided by us are governed exclusively by these general terms and conditions in the version displayed at the time of the order. The online shop is designed for orders placed by consumers. Merchants are also welcome to place orders, but commercial resale of the purchased goods is prohibited.
• § 2 Cancellation policy for consumers within the meaning of § 13 BGB (German Civil Code) Right of cancellation for consumers Consumers have a statutory right of cancellation. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us, Kiefermann GmbH - Online Shop Rather Strasse 13147802 Krefeld Germany Telephone: +49 (0) 2151 964 590 Fax: +49 (0) 211 - 936 539 13 Email: shop@kiefermann.comReturn address: Kiefermann GmbH - Onlineshop, Dießemer Bruch 114E, 47805 Krefeld, Germany, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use our sample withdrawal form for this purpose, but this is not mandatory. If you make use of this option, we will immediately (e.g. by email) send you confirmation of receipt of such a withdrawal. To comply with the withdrawal period, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period. Download withdrawal formConsequences of withdrawalIf you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.Return address: Kiefermann GmbH - Online Shop, Dießemer Bruch 114E, 47805 Krefeld, Germany. The deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the costs of returning the goods if the return shipment is made from Germany and you request the return shipment via your customer account. We will send you a DHL return label as soon as we receive your cancellation. For orders outside Germany, you must bear the regular costs of the return shipment. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality. According to the law, the right of withdrawal does not apply to, among other things: The right of withdrawal also expires in the case of:
• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• § 3 Prices, products and partial deliveries, partial revocation
1. The goods offered in the online shop are presented in the form of digital photographs based on the actual existing goods. Minor deviations between the presentation and reality do not constitute a defect in the ordered goods.
2. The products presented may no longer be available at the time of your visit to our online shop. We will inform you of this as soon as possible in a separate email. You can view the current status of your order at any time via your customer account. We will inform you immediately in the event of delivery delays.
3. Furthermore, in rare cases, prices may be updated during the ordering process.
4. The prices of the goods are shown in euros, including VAT and excluding shipping costs. For deliveries to third countries, the prices quoted for the items are net prices, i.e., the sales prices excluding 19% VAT. The prices will be displayed excluding German VAT after you have specified your delivery country during the shopping process. All additional costs for your order will be added to the total price immediately during the ordering process.
5. If you have a right of withdrawal in accordance with § 2 of our General Terms and Conditions, you can also exercise this right in part, i.e. return only certain goods from your order, provided that the respective goods have their own item number. In such a case, the delivery costs for the initial shipment will only be refunded to you to the extent that they were caused solely by the returned goods. If the delivery costs would have been incurred even if you had only ordered the goods for which you did not exercise your right of withdrawal, you must bear these delivery costs. Even in the case of partial withdrawal, delivery costs will not be refunded if you have chosen a different type of delivery than the cheapest standard delivery offered by us.
• § 4 Conclusion of contract
1. By submitting the order form in our online shop, you are making a binding offer to conclude a contract with us for the products ordered (“your contractual declaration”). You place your order by sending us the completed order form by clicking on the “Order now and pay” button. A contract between you and Kiefermann is concluded when we send you an acceptance email within a reasonable period of time. If, contrary to expectations, you do not receive this email, the contract is concluded when we send you the goods within the specified period.
2. Please note that you will receive confirmation of receipt of your order immediately after submitting your order. This email is not an acceptance, but merely confirms that we have received your order.
3. You can also place a binding order by telephone, email, or fax. An automatic confirmation of receipt of your order by email or fax does not constitute acceptance of the purchase offer.
4. Kiefermann is entitled to reject your order, in particular if there is reason to suspect that the goods purchased via our online shop are intended for commercial resale.
• § 5 Storage of the contract text We will store your order data. You will receive an email confirmation of your order, including cancellation instructions, which you can print out or save.
• § 6 Delivery & shipping
1. Kiefermann ships its products within Germany via UPS Standard or DHL Parcel. The transport risk is borne by the sender. Delivery to all other countries is carried out exclusively by DHL. Please note: If you specify a packing station as the delivery address, shipping is only possible via DHL. Please also note that Saturday delivery is not possible with UPS shipping. Pickup at the KIEFERMANN'S store in Neuss-Büderich is also possible.
2. The goods are usually ready for shipment on the day after your order is placed. Unless otherwise agreed with you, delivery from the warehouse to the delivery address you have specified will take place within 1-5 business days, depending on the choice of shipping method and delivery location. Due to unforeseeable events, such as strikes, there may be delays in delivery in exceptional cases.
3. Shipping costs vary depending on the recipient country:
4. - Within Germany, we ship either with DHL: $6.00 or UPS: $9.00
5. - Within the EU, we ship with DHL: $14.00
6. Shipping to Switzerland:
7. Shipping to Switzerland is possible with our logistics partner meineinkauf.ch. Place your order in our shop and receive the goods at your doorstep in Switzerland. For more information about our partner meineinkauf.ch, please visit www.meineinkauf.ch.
• § 7 Payment, default of paymentWhen paying for your order at Kiefermann, you can choose between instant bank transfer, Giropay, PayPal, and credit card, depending on the billing and delivery country. Please note that some banks may charge separate fees for transactions from abroad, which you will have to bear. This is completely independent of Kiefermann and must be clarified with the respective bank in advance. All payments and credits are processed in the currency underlying the purchase, i.e., euros. Refunds will be made in the same currency as the purchase. Kiefermann accepts no liability for differences arising from exchange rate fluctuations. Any losses due to currency fluctuations will not be refunded. Procedure for payment by SOFORT transfer (Klarna): Sofortüberweisung is the direct transfer procedure of SOFORT AG. It enables you to shop quickly and securely and is one of the safest payment methods on the Internet. You do not need to register for this service; simply pay securely using your online banking details. Once the SOFORT transfer has been completed, Kiefermann receives real-time confirmation and can therefore ship the ordered goods immediately. This payment method complies with the high security standards of online banking and has TÜV-certified data protection.
• Select Sofort as your payment method.
• Complete your order. You will be redirected to a secure payment form from SOFORT transfer.
• Log in as usual with your online banking details (access data/PIN). Only transaction-relevant data is stored. Your PIN and TAN are not stored.
• Confirm the order with a TAN.
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• Procedure for payment via PayPal: You can pay securely and easily with PayPal. PayPal accepts payments up to a maximum purchase price of €8,000. Credits from returns are always transferred back to the PayPal account used for the purchase. You can decide for yourself whether you want to continue using the credit on your PayPal account directly with PayPal or transfer it back to your checking or credit card account, and you can do this directly with PayPal. We have no influence on this. Procedure for payment by credit card: We accept the following credit cards: Additional security when paying with Visa, Mastercard, or American Express The system checks whether the credit card participates in the 3-D Secure programs Verified by Visa or Mastercard® Identity Check™. These are encryption and security procedures developed specifically for these types of cards. If a credit card holder is registered for the 3-D Secure procedure via one of the registration methods, an additional query mask connected to your bank will open after the order has been completed, asking you to enter the “Secure Code” (a password chosen by you or a dynamic password that you will receive via SMS on your cell phone after entering your credit card details). The transaction will only be carried out if the correct password is entered. If you are not registered but your card-issuing bank supports the procedure, you will be asked to create a 3-D Secure password. If your credit card or card-issuing bank is not registered for any of these procedures, the payment will be carried out without further authentication. For more information on credit card security procedures, please visit:

Credits:

• Credits from returns will be refunded to your credit card.
• Verified by Visa
• Mastercard® Identity Check™
• American Express SafeKey®
• Visa
• Master Card
• American Express
• First, enter your credit card details in our SSL-secured payment form. SSL (Secure Socket Layer) is an asymmetric encryption method used on the Internet to protect your credit card details from interception and manipulation during transmission.
• Please note that the cardholder must be as shown on the credit card. Please use only letters (a-z or A-Z) without special characters, numbers (0-9) or spaces.
• After successful credit card verification by the credit card company, the invoice amount will first be authorized, i.e., reserved on your credit card but not yet debited.
• Your order will be processed within the delivery period specified in § 6.
• The payment will be booked when the goods are shipped.
• Select PayPal in the “Payment method” step of the order process.
• You will be automatically redirected to PayPal in the next step.
• If you are already a PayPal customer, you can log in there with your user data and confirm the payment.
• If you do not yet have a PayPal account, you can open a PayPal account and then confirm the payment.
• Complete your order with us by clicking on ‘ORDER NOW WITH OBLIGATION TO PAY’ in the last step.
• The goods will be ready for shipment on the day of payment confirmation by PayPal or at the latest on the following working day and will be dispatched. As a rule, we receive payment within a few minutes of the conclusion of the contract.
• § 8 Retention of title / Right of retention / Payment
1. The delivered goods remain the property of Kiefermann until full payment has been received.
2. If you are a merchant, you only have a right of retention or refusal of performance in the case of legally binding and undisputed counterclaims.
3. There is a maximum limit up to which purchase on account is possible. This limit applies to the entire customer account and also takes into account outstanding amounts from previous orders with payment on account. Kiefermann reserves the right to demand advance payment in the amount of the order value, especially in cases where open invoices are already in the dunning process at the time the order is received. The order will be processed after receipt of payment.
• § 9 Customer service If you have any questions about your online shop order, please contact one of our service representatives: Telephone: +49 (0)2132-9956959 Mon - Fri from 10:00 a.m. to 5:00 p.m. shop@kiefermann.com
• § 10 Warranty / Guarantees / Reduction of liability
1. The statutory warranty law applies to ordered goods.
2. Insofar as Kiefermann assumes a guarantee for certain properties of the goods or for services through any information provided with the goods, Kiefermann is liable for this regardless of fault in accordance with the statutory provisions. Statutory deviations in favor of the customer only apply here if they are specifically noted for the respective goods.
3. Kiefermann is liable without limitation for intentional and grossly negligent conduct.
4. Kiefermann is only liable for slight negligence if essential contractual obligations are violated. Essential contractual obligations are those obligations which, according to the meaning and purpose of the contract, the contract must grant to the customer or whose fulfillment is essential for the proper execution of the contract and on whose compliance you can regularly rely. Such liability is also limited to the damage that was foreseeable at the time the contract was concluded and is typical for this type of contract.
5. The limitations or exclusions of liability under the preceding paragraphs (3) and (4) do not apply to any statutory strict liability of Kiefermann or liability arising from a contractually assumed guarantee, or in the event of injury to life, limb, or health.
6. Insofar as Kiefermann's liability is excluded or limited, this also applies to the personal liability of its legal representatives and vicarious agents. The limitations of liability also apply to all types of claims, including those arising from tort law.
• § 11 Copyrights All rights to images, films, and texts published on our online shop are held by us or our partners. Use, reproduction, editing, or storage without express consent or legal authorization is not permitted.
• § 12 Consumer information within the EU
1. Online dispute resolution platform: Under applicable law, we are obliged to inform consumers of the existence of the European Online Dispute Resolution Platform (ODR platform), which can be used to resolve disputes without the need to involve a court. The European Commission is responsible for setting up the platform. You can find the ODR platform here: https://ec.europa.eu/consumers/odr/main/.
2. Participation in alternative dispute resolution: We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board. Our email address is: shop@kiefermann.com.
• § 13 Final provisions German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.