Cancellation policy and cancellation form for consumers

“Consumer” within the meaning of this cancellation policy is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Kiefermann GmbH - Online Shop, Rather Str. 131, 47802 Krefeld, email address: shop@kiefermann.com, telephone number: 0211-93653919) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website https://www.kiefermann.com/downloads/Wiederrufsformular-Kiefermann-DE.pdf. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to Kiefermann Onlineshop - Returns -, Dießemer Bruch 114E, 47805 Krefeld, Germany, immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

We will bear the costs of returning the goods if the return shipment is made from Germany and you request the return shipment via your customer account. Otherwise, you shall bear the direct costs of returning the goods.

You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To

Kiefermann GmbH - Online Shop, Rather Str. 131, 47802 Krefeld, email address: shop@kiefermann.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the

purchase of the following goods (*)/the provision of the following service (*)

______________________________________________________

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of the consumer(s)

_______________________________________________________

Address of the consumer(s)

_______________________________________________________

Signature of the consumer(s) (only for paper notifications)

_________________________

Date

(*) Delete as applicable.

Information on returning goods

• The information provided in this section does not constitute a prerequisite for the effective exercise of the right of withdrawal.
• Please do not send the goods to us carriage forward.
• Please avoid damaging or contaminating the goods.
• If possible, please return the goods to us in their original packaging and outer packaging with all accessories and packaging components. If you no longer have the original packaging or outer packaging, you should use other suitable packaging to ensure adequate protection against transport damage and to avoid any claims for damages due to damage resulting from inadequate packaging.